IVR Desk, the leading provider of Interactive Voice Service Software ( Super Receptionist ) and workforce optimization tools, announced Customer Magazine has selected as a 2016 Product of the Year. Each year Vrusha News Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
At IVR Desk, we strive to create cutting edge technology that helps our customers achieve their customer experience goals," noted Mr. Sudheesh, Manager at IVR Desk. "We are honored to receive this award as it recognizes our innovation in agent-supported customer interactions which are vital to customer satisfaction and loyalty."
Super Receptionist is a dynamic and context-sensitive interface which improves the agent experience with streamlined handling of all contact center interactions, across all channels. The new agent interface improves agent effectiveness and overall operational efficiency.
Super Receptionist was designed and built as an all-new cloud contact center agent interface based on extensive research with agents and supervisors in live contact center environments. It provides agents with a simpler, more efficient and engaging way to positively interact with customers at key moments of truth in the overall customer experience.